Shipping policy

SHIPPING POLICY

DOMESTIC SHIPPING (AUSTRALIA)

We offer free standard shipping within Australia on all orders.

Please note: Our perfumes are ethanol-based and must travel by road. For this reason, we are currently unable to offer Express Post or air freight within Australia. Shipping times may vary depending on your location and the current workload of our shipping partners.

In most cases, your order will be sent out within 1–2 business days. If our small team is on a short break or away, a notice will be displayed on the website - in such cases, please allow a little extra time for your parcel to be dispatched.

INTERNATIONAL SHIPPING

Shipping rates are calculated at checkout.

Estimated delivery: 7–14 business days.

(Don’t see your country listed at checkout? Please email us at info@peosym.com.au. We’ll try our best to find a way to reach you).

Customs, Duties, and Border Taxes

A gentle reminder: All international orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means the product prices and shipping costs charged at checkout do not include your local country’s customs duties, import VAT/GST, or courier administration fees.

As the recipient, you are legally considered the importer. You are solely responsible for paying any import taxes and handling fees levied by your local customs authority to release your parcel. PEOSYM cannot predict or prepay these fees.

Strict Customs Markets & ID Requirements

Certain countries have strict border regulations that require action from the receiver before a package can be delivered:

  • India: Indian Customs strictly enforces a "Know Your Customer" (KYC) policy. The courier will contact you via email or SMS with a link to upload a valid government ID (such as your PAN or Aadhaar card). Your parcel cannot clear the border until this is provided.

  • Other Regions: Always provide a valid mobile phone number at checkout. This ensures courier services and local customs agents can contact you directly via SMS to request clearance details or tax payments.

Abandoned or Unclaimed Parcels

Customs clearance is the customer’s responsibility. If you refuse to pay local import taxes, fail to provide required customs identification (like KYC), or provide an incorrect shipping address, the parcel may be returned to us or abandoned by the courier.

If a parcel is returned to us due to incomplete customs procedures or unpaid duties, your refund will be processed minus our actual outbound shipping costs, packaging costs, and any return freight or return customs fees we are charged - even if your order originally qualified for free or discounted shipping.

ORDER TRACKING & SUPPORT

Kindly double-check your shipping address and contact information before placing your order. Once an order is shipped, we are unable to make any changes.

Once your parcel is on its way, you will receive tracking details via email. While we do our best to pack and send your items with care, we cannot take financial responsibility for parcels that are lost, stolen, or damaged after they have been marked as delivered by the courier.

However, if something unexpected happens along the way, please don’t hesitate to email us - we’ll do what we can to help.